Warranty

All WATCH products come with a 10 year warranty against manufacturer defects starting from the invoice date. This warranty is supported by the product manufacturer and as such, Smoke Alarms Direct Pty Ltd is acting as an agent. This warranty does not apply to any item that has been modified, abused, or misused. Products are not warranted in regards to suitability for your use. The customer is responsible for making sure that the products are suitable for the use they intend. Smoke Alarms Direct Pty Ltd reserves the right to repair or replace defective items under warranty as we see appropriate. The customer is solely responsible for shipping any return product back to Smoke Alarms Direct Pty Ltd. The replacement or repaired item will be returned to the customer at the cost of Smoke Alarms Direct Pty Ltd. Customers must ship the item back to Smoke Alarms Direct Pty Ltd using a reputable carrier that is capable of providing proof of delivery.
In no event does liability extend beyond the original purchase price of the product, and Smoke Alarms Direct Pty Ltd is not liable for incidental or consequential damages arising from breach of this or any other warranty, express or implied.
If a device is deemed faulty, please follow the steps below:
  • Follow the troubleshooting guide in the instruction manual supplied with the product
  • If the device is still faulty, contact the product support team via the below contact form
  • The support team may ask some troubleshooting questions to gain some more information on the product issue
  • If a resolution is not found, the support team will supply information to send the product back for inspection
  • The product will be inspected, and a refund or exchange will be provided if the product has failed